We have great customers and our refund, return or exchange policy reflects this. We have a code of honor based on your word. How this works is, if you don’t like an unopened item you ordered whether in store or online, just let us know and we’ll exchange it, with receipt. We do reserve the right to charge for reshipping of this item, (online orders), if we deem necessary.
How to Contact for Exchange ?
If it’s an opened item and you made this order by mistake, we have the “right” to not exchange, refund or accept a return of the item. Contact us if this happens as we understand mistakes happen. We do reserve the “right” to charge for reshipping of this item, (online orders),if we deem necessary.
1. Please email firstname.lastname@example.org to request a refund.
2. Mail your returned item to:
Mach8 (Order #)
3705 West 62nd Street South
Tulsa, Ok. 74132
We have the right to charge a 10% restocking fee and if we exercise this right, it will be deducted from your refund. We also will not refund the original shipping and handling that you paid on the order.